Refund and Returns Policy

At Elite Crockery, we want you to be completely happy with your purchase. If you are not satisfied, we offer a simple 15-day return and exchange policy.

Important Note: The Unboxing Video

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To ensure a smooth process, please record a video while unboxing your package.

• Proof Required: This video must show the parcel before opening and the item inside. This is our only proof if an item arrives damaged.
• Requirement: Without an unboxing video, we cannot process a return or exchange for damaged items.
• Damage After Use: Our policy only covers issues identified upon delivery. We cannot offer returns or exchanges for items that break after they have been used.

Options for Your Return

Options for Your Return

• Exchange: If you wish to swap your item for a different color, size, or a similar product, we will process your request immediately.
• Refund: If you prefer, we can provide a full refund of the product price to your original payment method (JazzCash, Bank Transfer, etc.).

Important Terms & Conditions

• Non-Refundable Shipping: Please note that all original delivery and shipping charges are non-refundable. If you receive a refund, only the product price will be credited back to you.
• Return Shipping Cost: The customer is responsible for the courier costs to return the item to our warehouse.
• Condition: Items must be unused, in their original condition, and in original packaging. We cannot accept items that have been used or damaged after delivery.
• Proof of Purchase: Please keep your order confirmation as proof of purchase.

How to Request a Return or Exchange

1. Contact Us: Message our support team within 14 days of receiving your order. Include your Order Number and, if the item is damaged, the unboxing video.
2. Approval: Once our team verifies the item’s condition, we will inform you of the next steps.
3. Returning the Item: You will need to send the item back to our warehouse.
4. Processing: Once we receive and inspect the returned item, we will process your exchange or refund promptly.

Need help?

Contact us at {email} for questions related to refunds and returns.